Precix offers support by e-mail,
phone and fax.
As a first step with any communication,
please complete our Support
Request Form. It will allow our technicians to work with you
more effectively. You can submit this form on the web or by fax
One of our technicians will contact you
within 24 business hours.
also e-mail your questions to email@example.com.
If you know
the part number that you would like to order, you can send us an
e-mail at firstname.lastname@example.org
or fax us your Purchase Order at 1-604-513-0410. Please include
the above information about your table, as well as your e-mail address.
of operation are between 8:00 am and 4:00 pm PST, Monday to Friday.
To go to our contact page, click
For customers whom the warranty period has expired Precix offers two service options;
per incident technical support and a contract technical support. Per indicent coverage is available for the cost of $150 USD
and covers all telephone, email and fax support required to remedy one technical support claim. Precix also offers a contract
technical support service which covers all telephone, email, and fax support for all support
claims for a period of one year, for the cost of $1000 USD per year (within acceptable use guidelines).
Parts, shipping, handling, and on-site labour are NOT covered in the above technical support agreements.
Small parts sales carry a minimum purchase of $50 USD excluding the cost of shipping and handling.